Frequently Asked Questions
Choose a category:
How do I place an order?
Select the shopping tab and a category, or search for a product by code or name. Once you choose a product, you’ll be taken to the product review page for a more detailed description. Select quantity required and click the “add to cart button”. In checkout, we’ll give you the opportunity to review your cart. From here you can enter your shipping and billing addresses. If you’re signed up as a trade member and have logged in, you will go straight to payment options.
What payment methods / options are available?
Credit or Debit Card (via SagePay on our website) Credit or Debit Card on collection at our premises Cash on collection at our premises Cash deposit into our account (please be advised that the cash deposit fees will be for your account and need to be included in the payment.) Electronic Funds Transfer (EFT) - for payments from outside South Africa, please be advised that all bank charges are strictly for your account. Greenbean is not liable for bank charges incurred for international bank transfers.
Becoming an agent/reseller: How do I go about registering to get trade prices and sell your products?
We’re always on the lookout for new partners to collaborate with and sell Greenbean products. Please fill out our trade member sign up form by clicking on the “new customers” tab. We will review your application and then send you your log in details so that you can access the trade section. Remember that the minimum order value to qualify for trade prices is R2000 incl VAT. Please be advised that once you are logged on to the website, the pricing will reflect as Trade prices.
Where is my order/How do I check on the status of my order?
If you selected a courier, you will receive a tracking number via email informing you that your order has been dispatched. You can also track your order on the Fastway website. http://www.fastway.co.za If you have not received a tracking code then please email email@example.com. If you selected to collect from our warehouse, you will have received a Collection Code, without which, the order cannot be released.
Do you operate nationally/ internationally?
Greenbean Learning Resources distributes throughout Southern Africa. We will arrange delivery via courier within South Africa to all areas. The collection of orders for customers outside of SA borders must be arranged by the customer.
Can I place bulk orders?
Yes, we can place a special order with our suppliers on request. Contact us directly via email on firstname.lastname@example.org or via phone on +27 10 594 5330 for more details.
Place/time of delivery: Can I change my delivery address?
Yes. Please contact us well in advance if you wish to redirect your parcel. Quote your order number, old address, new address and we will update accordingly. Once the order has been dispatched, we will not be able to change the address - you may, however, contact the courier to redirect a parcel.
How do I return an item?
Please be aware that if you confirm the order and request us to pack it ready for dispatch, followed by your instruction to cancel, Greenbean will charge a handling fee of 15% of the value of the order. This charge also applies if you receive the goods and decide for any reason to return the item/s (excluding defective goods). If a product is defective, we will arrange for collection and either replace the product if we have stock or refund you or issue a credit note. For more information, please consult our Terms & Conditions.
I can't see prices or add products to my cart?
For access to prices, you need to register as a customer and set your password. If you are not already registered with Greenbean, please complete new customer form online. If you are already registered, please request a password. Please call 010 594 5330 if you need any assistance.
As a Trade Customer, where do I log in?
On every page of Greenbean’s website, there is a cart button on the top right. By clicking on the cart, you will see the log-in form, input your email and password. This should log you in and allow access to all Trade prices and enable you to add products to your cart.
What's your banking details
Our banking details are: Greenbean Learning Resources FNB Fourways (251-655) Account No. # 6239 728 5216