Frequently Asked Questions
Choose a category:
How do I place an order?
From the homepage: Select the shopping tab and a category or search for a product by code or name. Once you choose a product you’ll be taken to the product review page for a more detailed description. Select quantity required and add click the add to cart button. In checkout we’ll give you the opportunity to review your cart. From here you can enter your shipping and billing addresses, if you’re signed up as a trade member and have logged in you will go straight to payment options.
What payment methods / options are available?
Our payment options include the following: Manual EFT is the only form of payment available
Becoming a agent/reseller: I LOVE YOUR PRODUCTS!! How do I go about registering to get trade prices and sell your products?
We’re always on the lookout for new partners to collaborate with and sell Greenbean products. Please fill out our trade member sign up form by clicking on the new customers' tab. We will review your application send you your log in details so that you can access the trade section. Remember that the minimum order value to qualify for trade prices is R2000 excl VAT and delivery and R5000 for first-time trade orders.
Where is my order/How do I check on the status of my order?
You will receive a tracking code via email informing you that your order has been dispatched along with a tracking code to track via the Fastway website. http://www.fastway.co.za/ If you have not received a tracking code then please email firstname.lastname@example.org or Orders@greenbeanlearning.co.za
Do you operate nationally/ internationally?
Greenbean Learning Resources distributes throughout Southern Africa. We will arrange delivery via courier within South Africa to all areas. The collection of orders for customers outside of SA borders must be arranged by the customer.
Can I place bulk orders?
Yes, we are able to place a special order with our suppliers on request. Contact us direct via email or phone. See our Shipping & Returns policy for more info on the process.
Place/time of delivery: Can I change my delivery address?
Yes. Please contact us well in advance if you wish to redirect your parcel. Quote your order number, old address and new address and we will update accordingly. Once the order has been dispatched we will not be able to change the address. You may contact the courier to redirect a parcel.
How do I return an item?
Please see our return policy for a step by step explanation. Please be aware that if you confirm an order and request us to pack it ready for dispatch, and then you decide to cancel, Greenbean has the right to charge a handling fee of up to 15% of the value of the order. This charge also applies if you receive the goods and decide for any reason to return the item/s (excluding defective goods). If a product is defective, we will arrange for collection and either replace the product if we have stock, or refund you or issue a credit note.
I can't see prices or add products to my cart?
For access to prices, you need to register as a customer and set your password. If you are not already registered with Greenbean, please complete new customer form online. If you are already registered, please request a password. Please call 010 594 5330 if you need any assistance.
Where do I log in?
On every page of Greenbeans website there is a cart button on the top right. By clicking on the cart you will see the log in form, input your email and password this should log you in and allow access to all prices and give the ability to add products to your cart.
What's your banking details
Banking details are on order confirmation emails and quotes emailed to customers. Our banking details are: Greenbean Learning Resources FNB Fourways (251-655) Account No. # 6239 728 5216